Our Policies

Return Information and Instructions:

We do not accept International returns for orders delivered outside of the United States.

Damage and Defect Policy:

We always do our best to ensure safe arrival, but items are occasionally damaged in transit or have concealed damage. If your order arrives damaged, please report it within (3) days of receipt. We'll require images of both the damaged product as well as the box and packaging to process the claim. Claims will not be accepted if these conditions aren't met. If your claim is accepted, then we will replace the damaged items, parts, or pay to have them fixed. Damaged / Defective items cannot be returned.

Please file a claim here to start the process: Enter Claim

We do not accept any returns or exchanges on custom or special-order furniture, floor samples or purchases using customer-own-material (COM) upholstery.

Returns must be in the original packaging to be accepted.

Cancellation Policy:

Change your mind about an order? Click Here to send a cancellation request.

Cancellations will be subject to a small 2.3% cancellation fee or a full store credit. If your order has already been packed, picked up by a carrier, or shipped, then it cannot be cancelled. Please refer to our return policy.

Please note all Custom, Made to Order, Final Sale, and Shipping Service Upgrades are not eligible for cancellation.