Return Information and Instructions:
If you do need to return your product, we will work with you to issue a refund or find a suitable replacement. If you are unsure about your purchase, then please hold on to the original packaging as it is required for returns. Returns must be made within 60 days of receipt, and all products must be new, unused condition with all original packaging and hardware. Returns must be in the original packaging to be accepted. This includes but is not limited to the original box and all interior packaging and wrapping materials. An added 25% fee will be applied if you don't have the original packaging. Please note that White Glove Deliveries will typically take away the packaging, so if you are considering a return, then please hold onto the packaging. If you cannot salvage the packaging on a white glove delivery we will do our best to work with you. Additional re-packaging fees may apply. Please note that a fee consisting of the actual outbound and return shipping and handling costs is deducted from all returns. This includes the internal shipping from our distributors to our logistics facility.
To start your return, please fill out our form: Here. Returns cannot be processed over the phone. While we strive to get you your refund as quickly as possible, please be aware that the complete process may take some time.
We do not accept any returns or exchanges on custom, special-orders, or purchases using customer-own-material (COM) upholstery. Floor samples are final sale. Shipping costs and services rendered are non refundable.
Mirrors are special orders that may be denied for returns due to their fragile nature; but we will handle them on a case by case basis.
We can only provide return logistics for shipments to the greater Toronto and Montreal regions. Customers must handle their own logistics on returns outside of this region.
Damage and Defect Policy:
We always do our best to ensure safe arrival, but items are occasionally damaged in transit or have concealed damage. If your order arrives damaged, please report it within (3) days of receipt. We'll require images of both the damaged product as well as the box and packaging to process the claim. Claims will not be accepted if these conditions aren't met. If your claim is accepted, then we will replace the damaged items, parts, or pay to have them fixed.
Please file a claim here to start the process: Enter Claim
We do not accept any returns or exchanges on custom or special-order furniture, floor samples or purchases using customer-own-material (COM) upholstery.
Returns must be in the original packaging to be accepted.
Change your mind about an order? Click Here to send a cancellation request.
You can cancel your order risk free within 24 Hours of submission. After 24 hours cancellations will be subject to a small 10% cancellation fee or a full store credit. If your order has already been packed, picked up by a carrier, or shipped, then it cannot be cancelled. Please refer to our return policy.
Please note all Custom, Made to Order, Final Sale, and Shipping Service Upgrades are not eligible for cancellation.