Shipping damage and stolen goods happen. It's not common, but it can ruin your week if/when it does. We know that deliveries are already stressful, and nothing is worse than waiting several months for a product, and then it arrives damaged. Dealing with with a complicated and drawn our claim process is the bitter cherry on top of an already bad situation. Assure shipping insurance will make the process easier.
The damage claim process is prioritized for Assure customers. Without Assure Protection claims can take weeks. With Assure you get to cut the line!
France and Son's standard damage policy requires a replacement product; however, with Assure you can get a refund if your claim is accepted.
If a package is stolen our standard policy doesn't cover a replacement or refund. With Assure you are insured against this huge inconvenience.
*All claims must be submitted within 3 days of receipt.
Just us at cs@franceandson.com with the following info:
1) Subject: Assure Claim for Order [Your order number]
2) Do you best to provide a written description of the damage
3) Attach images of the boxes, shipping labels, and the damaged product(s).
4) Await your expedited resolution!
*Claims must be filed within 3 days of receipt.
We ship to the greater Toronto and Montreal area. Shipping rates include the delivery, taxes, and customs fees. We subsidize the rest to keep the pricing fair for you.
We can ship anywhere in Canada, but additional charges will apply and need to be quoted on a case by case basis.
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