Live Support

+1 631 270 4560

Monday - Friday

9a - 8p

Saturday - Sunday

10a - 6p

Customer Care

cs@franceandson.com

Employment

See our current openings here

Press & Media

brad@franceandson.com

Please address all mail to:
Attn: France & Son 1966a Broadhollow Road
Farmingdale, New York
11735

Our products are designed and built for indoor, domestic use (unless otherwise noted as "outdoor").

Dining tables are designed to be a gathering place for meals, and therefore intended to hold lightweight objects. Our dining tables, coffee tables, side tables, and end tables are not to be used as work tables. Placing extreme loads on them will cause damage and overturning. Do not allow children to climb on the tables.

Cabinets, end tables, sideboards, low boards, and case goods are intended to be placed safely against the wall. Bookcases designed as central units must have special consideration taken for their placement in the living space to assure the safety of children.

Floor standing mirrors are to be placed beside the wall and used with anti-skid rubber felt on the base to prevent the mirror from sliding.

Please carefully read through the Installation Manual before assembling the furniture and do not hesitate to call for professional help when needed.

Exercise extreme care during assembly and use the proper tools - for both the safety of yourself and the furniture.

Keep all stained veneered surfaces out of contact with liquids. If a liquid is poured on the surface immediately use a dry, soft cloth to soak it up and then use another clean, dry cloth to wipe off any remaining residue.

Avoid using rough or dirty cloth for cleaning as it may scratch the surface and the dirt may be left trapped in the veneer. Pieces with open pore effect finishing are especially at risk for this.

For daily cleaning of stain veneered surfaces, use a clean, dampened soft cloth. Avoid using aggressive detergent, acetone, solvents and abrasive cleaning agents on the surfaces. For greasy surfaces, we suggest wiping standard glass cleaning detergent over the surface, with the grain of the veneer. DO NOT spray the surface with the detergent; dampen a cloth with the detergent first.

Do not place the furniture near a fireplace or in areas above 113°F (45°C) as this may cause damage and deformation of the product.

For all cleaning make sure to use a clean, soft cloth to wipe with gentle pressure. A rough cloth may create minute scratches on the surface of your furniture inviting future damage.

Please note: Our products are constructed with wood base materials like MDF (Medium Density Fiberboard) and wood, and therefore can be very absorbent. Do not have excessive water on the floor while cleaning the space where the piece is housed in order to prevent prolonged or excessive absorption that can cause deformation of the wood and MDF.

For general care, use a soft, dry cloth to clean off dust. For fingerprints or slightly stubborn stains we recommend using a standard glass cleaner detergent solution that does not contain solvents and/or spirits. Avoid using cloths with rough fibers as they could scratch or ruin the surfaces.

Please note that prolonged exposure of painted surfaces to the sun will cause discoloration and fading.

For marble surfaces, it is important to immediately clean off any dirt or stains that it comes in contact with to assure that the stains do not penetrate into the marble. Cleaning should be done with a soft fiber cloth to take away the dirt or stain, followed by using a clean soft dampened cloth to clean away any remaining residue. For best results, seal your marble.

The information that we collect is your name, your e-mail address, and your telephone number for communication purposes; we also collect your invoice and delivery address, so we can send you the purchased goods or a copy of our catalogue and other marketing materials. When you place and order your credit or debit card details may be collected by one of our payment processing platforms (Shopify Payments, Authorize.net, Affirm) and never stored on our end.

  • We are committed to protecting your privacy.
  • We use the latest server technology to ensure this information is protected to the highest standards.
  • We never store credit or other payment card details.
  • If you want us to remove your information, please contact compliance@franceandson.com

There are only four other circumstances where we may share some of your data with others:

  • With agents (including credit reference agencies, credit card clearing agencies, fraud prevention and detection agencies) that we use to process the orders you place with us or assist us in the service we provide to you. In these instances, we only provide them with the information they need to perform their function and they may not use the information for any other purpose.
  • In the event that our business assets are ever sold to or purchased by another company. Our data records are part of our business.
  • To outside research companies whom we may ask to contact you directly for your opinions on our products and services. Again, we only provide them with only the information they need to perform their function and they may not use the information for any other purpose.
  • Data analysis companies, customer support specialists, webhosting companies and fulfilment companies e.g companies that co-ordinate mailings. Such third parties may be provided with access to your personal information if needed to perform their functions but only to the extent needed to perform their function and may not use such information for any other purpose.

All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

We use cookies to help us to administer this website. We will not use cookies in combination with your personal information without your prior consent.

'Cookies' are small pieces of information sent by a web server to a web browser, which enables the server to collect more information from the browser. They are not computer programs, and cannot read other information saved on your hard drive. They cannot be used to disseminate viruses, or get user's e-mail addresses etc.

We use cookies for a number of purposes to allow us to provide some of the mechanisms for online shopping, to see how our website is being used so we can improve the site and to enable traffic monitoring.

This website may contain links to or from other websites. These other websites are outside our control and not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may be different to ours.

We encourage you to read the privacy policies of the other websites you link to or from our website or otherwise visit.

Full service delivery is available through White Glove Delivery. It includes: inside delivery, assembly of product(s), and removal of debris. Additional charges may apply. Refer to the Freight Shipment details above for additional policy information. An additional charge of $75 will be billed if the delivery requires workers compensation insurance.

Pricing is contigient on location and ordersize.

User Warranties

In placing an order, you affirm that you are 18 years of age or older, that you are providing accurate, true, and complete information, and that you have the authority to place the order.

Disclaimer of Warranties

You expressly understand and agree that your use of this site is at your sole risk and that this site is provided on an “as is” and “as available” basis. Franceandson.com makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site.

Account Termination

We have the right to terminate your account and restrict your use of our site if we have reason to believe that you have violated our terms and conditions, including providing us with false information.

Changes to Terms and Conditions and to the Website

Franceandson.com reserves the right to modify or change the terms of use of this site with or without notification.

Setting up a trade account is quick and painless. Contact us to become a trade partner today and take advantage of a plethora of benefits that include trade discounts, product consultations, and logistical support. With a wide range of furniture, lighting, and decor from mid-century modern through contemporary we have products that will help transform any project into a head-turning space.

Mid-century modern furniture rentals are scarce and expensive. We’ve decided to change that. Now not only are all of our thoughtfully curated design collections for purchase, but also available as rentals. Click here to check out what we have to offer.

If you find yourself temporarily relocated for work and surrounded by frumpy furniture, we’re here to help! If you rent our pieces you can quickly be surrounded by the kind of high style you prefer.

If you’re staging a home and need to make it look its best, we’re here to help! With styles ranging from traditional to contemporary, with an emphasis on mid-century modern, we can help prospective buyers really see themselves living in that space.

If you’re a photographer setting up a shoot, we can help with that too! With tons of eye catching pieces to choose from you’re sure to find just the right pieces to really make your photos pop.

All rentals are in showroom condition.

  • Rental rates:
  • 1 week: 30% of the listed price
  • 6 months: 50% of the listed price
  • 12 months: 80% of the listed price

Adjustments can be made in the rates if the terms of the lease need to be extended; partial rebates may be issued if the lease needs to be cut short. Buyouts at the end of the rental period will be negotiated but are based off of the price of the piece at the time of lease.

All funds must be paid up-front at the time of rental.

  • Additional Fees:
  • For rentals within 20 miles of New York City a $250 flat-rate round-trip shipping fee will be charged. For rentals outside of the 20 mile radius a freight quote must be obtained for outbound rentals, and a moving company quote for returning pieces.
  • A 10% damage waiver will be applied unless you can provide documentation that France & Son is an included party on your homeowner’s insurance.

Appropriate taxes may apply.

Pieces can be swapped out at any time during the lease for a $125 fee plus the cost of delivery each time.

For more details or to arrange a rental contact Customer Service at cs@franceandson.com or call 631-270-4560.

To honor the brave men and women for their service yo our country, we are proud to offer active and retired military personnel and their families a 5% discount* on your entire in-store purchase.

Thank you.

Discounts are vaild in-store only. Discounts are not vaild on previous orders, taxes, giftcards or shipping and processing fees. Must show valid military ID.

Satisfied and happy. That's how we want you to be. But we also recognize that sometimes things happen. If the product you purchased doesn't work for you or it arrives damaged, contact us as soon as possible so we can work towards making things right. Read through the categories below to learn more and find out how to get the cancellation or return process started. We want you to remain satisfied and happy throughout the entire process of working with us.

Change your mind about an order? Click Here to send a cancellation request. Cancellations are subject to a 5% processing charge unless the order is cancelled the same day it is placed. If the product has already shipped, you will need to follow the return procedure if you no longer want the product. This includes internal shipping from our distributors to our logistics facility, which will not have a tracking number.

If you do need to return your product, we will work with you to issue a refund or find a suitable replacement. If you are unsure about your purchase, hold on to the original packaging as it is required for returns. Returns must be made within 60 days of receipt and all products must be new, unused and have their original packaging and hardware. Returns must be in the orginal packaging to be accepted. Please note that a fee consisting of the actual outbound and return shipping and handling costs is deducted from all returns.This includes the internal shipping from our distributors to our logistics facility.

To start your return, please email cs@franceandson.com with your order number. Returns cannot be processed over the phone. While we strive to get you your refund as quickly as possible, please be aware that the complete process may take some time. We do not accept any returns or exchanges on custom, special-order furniture or purchases using customer-own-material (COM) upholstery. Floor samples are final sale.

All claims MUST be submitted on Our damage form

While we always do our best to ensure safe arrival, items are occasionally damaged in transit or have concealed damage. If your order arrives damaged, please report it within (3) days of receipt. We'll require images of both the damaged product as well as the box and packaging to process the claim. We will replace damaged items, parts, or pay to have them fixed. Email cs@franceandson.com for information on how to file a damage claim. We do not accept any returns or exchanges on custom or special-order furniture, floor samples or purchases using customer-own-material (COM) upholstry.

Small Parcel/UPS Ground

France and Son will not be held liable for any loss, damage, cost, or expense related to delay in shipment or delivery. If a shipment arrives damaged or incorrect, please see our returns page. Photo documentation is required to process any damage/defect claims. Any damage or defect must be reported within 14 business days of receipt. If you sign for a shipment, you are signing that you received the product undamaged, so please inspect at the time of receipt

Shipping to provinces outside of Ontario and Quebec require quotes

Small parcel deliveries are usually shipped within 1-2 weeks

A signature will be required for all deliveries valued over $500

We cannot ship to PO (post office) boxes.

Re-Routing Shipments

There will be a surcharge for any changes made to the shipping address after an order has been shipped. To change your shipping address before an order has been shipped, please contact us at cs@franceandson.com or by phone at 1.631.270.4560

Changes in address requires positive reply confirmation from our help desk to be considered acknowledged. If your order has already shipped, there will be a surcharge for changing the address due to round trip shipping incurred by the shipping company.

Freight Shipments

Freight Shipments are typically processed within 2-4 weeks business days and delivered via ground with curbside delivery. Lift-gate service is not included, but we can add it for a small fee. Delivery cannot be made without a scheduled appointment. Shipments are typically delivered during standard business hours (Monday-Friday, 9am-5pm); appointments made outside of this time frame will incur additional fees. Transit times will vary based on the item(s) and the shipping address. A current phone number is needed both for scheduling the appointment and for contact during delivery. If the carrier is unable to contact you for scheduling, your package will be returned to France and Son at your cost. See France and Son Return Policy for more details.

*Additional fees may apply for isolated areas that are outside of the standard service area of our freight partners. This can include islands, rural, and underpopulated areas.

*A signature will be required for all deliveries valued over $500*

*If a Delivery Requires Workers Compensation Insurance, then the customer will be billed an additional $75

White Glove Delivery

Full service delivery is available through White Glove Delivery. It includes: inside delivery, assembly of product(s), and removal of debris. Additional charges may apply. Refer to the Freight Shipment details above for additional policy information. An additional charge of $75 will be billed if the delivery requires workers compensation insurance.

Pick-up At Our Cross Border Pickup Facilities

Orders for our Toronto and Montreal customers can be picked up at our cross border warehouses located in Tonawanda and Plattsburgh New York. Our standard warehouse operating times are Monday-Friday, 9:30am-3:00pm. You must have a valid receipt of purchase, and ID to make a pick-up. If you would like to pick-up your item(s) at the warehouse, call or email Customer Service after placing your order to schedule an appointment; we will send you the address information and do our best to prepare your order as quickly as possible.

International Shipments, Additional Provinces Outside of Ontario and Quebec

We ship to all Canadian Provinces and 90 countries around the world. Free shipping is not offered in these territories. With DHL, our shipping partner, you can shop and ship it. Just select the items and email us your shipping address to cs@franceandson.com, and we will get back to you with a shipping quote.

International shipments will be subject to additional duties, taxes and brokerage fees. France and Son does not cover nor quote these fees, and they are the responsibility of the receiving customer at the time of receipt. Duties, Taxes, and Brokerage Fees will need to be settled between customers, their governments, and the carrier. If the customer refuses to cover the duties and taxes, then their products will be returned back to France and Son, and a refund will be issued less all shipping charges, storage fees, and any additional fees billed to France and Son by the carrier.

Expedited Shipping

Shipments can be expedited at the customer's request. There is an agreed upon expedition fee determined by our carriers' rates that will be charged. France and Son is not responsible for any lack of expediency by the carrier. These fees can not be refunded.

Delivery Appointments:

For freight shipments, the chosen carrier will call you to schedule a delivery appointment. We recommend calling the carrier and referencing the provided tracking or PRO number to expedite scheduling. You will receive the carrier info and tracking info in a shipping confirmation email. You may also access this information by calling or emailing our Customer Service team.

**Missed Delivery Appointments: If you miss a delivery appointment, you will be charged for any incurred fees. These fees can include, but are not limited to: re-shipment fees, storage fees, and return shipping fees.

Storage Fees

A Storage charge of $5/ day will be invoiced to customers who delay shipment past 14 days. This only counts for customer requested delays in shipment or pickup. This storage charge only counts for items that are in stock at the time of purchase, and it does not count for custom ordered products. In the case of a custom order or made to order product, then the 14 day count will start once the items arrive at our warehouse.

User Warranties

In placing an order, you affirm that you are 18 years of age or older, that you are providing accurate, true, and complete information, and that you have the authority to place the order.

Disclaimer of Warranties

You expressly understand and agree that your use of this site is at your sole risk and that this site is provided on an “as is” and “as available” basis. Franceandson.com makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site.

Termination

We have the right to terminate your account and restrict your use of our site if we have reason to believe that you have violated our terms and conditions, including providing us with false information.

Changes to Terms and Conditions and to the Website

Franceandson.com reserves the right to modify or change the terms of use of this site with or without notification.

Custom Orders

Please note all Custom Orders are not eligible for return or cancellation once items have gone into production.

Order Cancellation

Please email cs@franceandson to send a cancellation request. All cancellations will be subject to a 10% cancellation fee. All cancellations must be confirmed in writing by France and Son, and an order or product is not cancelled until you receive affirmative confirmation from us. If you wish to expedite the cancellation, please email cs@franceandson.com AND follow up with a phone call during business hours (9-5 EST). We will make every effort to accommodate cancellation requests but unfortunately sometimes this isn't possible and shipping charges will ensue. Confirming the cancellation may take some time, because we need time to contact our distribution partners to halt any processing and shipment, and we need to make sure that your order has not already shipped. Once your product(s) ships you will have to follow the return procedure detailed above if you no longer want the product.

Damages

Although it is unfortunate, items are occasionally damaged in transit or have concealed damage. If your order arrives damaged, please report it within 5 days of receipt. Damage claims cannot be filed after 5 days, so please inspect and report within this window. Damaged items cannot be returned for a refund. We will replace damaged items, parts, or pay to have them fixed. Follow these steps to file a damage claim:

Email several pictures of the damaged merchandise to CS@FRANCEANDSON.COM

Please include close-ups and wide shots of the damage and photograph the box and shipping label, as well.

In your message, please note your order number and contact information. A prepaid UPS label will be prepared and emailed to you upon approval.

We will work to send your a replacement product. Damaged items cannot be returned for a refund.

After you have filed a claim with our team, we will strive to respond within a single business day. From time to time it may take a little longer. We may ask for additional media, such as, but not limited to, a video or additional photos to help us make a damage claim with our manufacturer/shipping partner. After approval, we will email you a PDF return label or help to arrange the pickup of larger freight products. You may opt to return the item yourself, but you will not be able to take advantage of our shipping discounts. If you choose to do so, then we will still deduct the cost of outbound shipping, because all returns are considered remorse. Should you desire a refund rather than a replacement, then your return will be considered a remorse return, and our return policy will be applied: We will refund you less the cost of round trip shipping. Review the paragraph above for more details on remorse returns.

Disclaimer of Warranties

You expressly understand and agree that your use of this site is at your sole risk and that this site is provided on an “as is” and “as available” basis. Franceandson.com makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site.

Termination

We have the right to terminate your account and restrict your use of our site if we have reason to believe that you have violated our terms and conditions, including providing us with false information.

Changes to Terms and Conditions to the website

Franceandson.com reserves the right to modify or change the terms of use of this site with or without notification.

Satisfait et heureux. C'est comme ça que nous voulons que vous soyez. Mais nous reconnaissons aussi que parfois des choses arrivent. Si le produit que vous avez acheté ne fonctionne pas pour vous ou s'il arrive endommagé, contactez-nous dès que possible afin que nous puissions faire les choses correctement. Parcourez les catégories ci-dessous pour en savoir plus et découvrir comment démarrer le processus d'annulation ou de retour. Nous voulons que vous restiez satisfait et heureux tout au long du processus de travail avec nous.

Annulation de commande

Changer d'avis sur une commande?Cliquez ici pour envoyer une demande d'annulation. Les annulations sont soumises à des frais de traitement de 5% sauf si la commande est annulée le jour même où elle est passée. Si le produit a déjà été expédié, vous devrez suivre la procédure de retour si vous ne souhaitez plus le produit. Cela comprend les expéditions internes de nos distributeurs à notre installation logistique, qui n'aura pas de numéro de suivi.

Informations et instructions de retour

Si vous devez retourner votre produit, nous travaillerons avec vous pour effectuer un remboursement ou trouver un remplacement approprié. Si vous n'êtes pas sûr de votre achat, conservez l'emballage d'origine car il est requis pour les retours. Les retours doivent être effectués dans les 60 jours suivant la réception et tous les produits doivent être neufs, non utilisés et avoir leur emballage et matériel d'origine. Les retours doivent être dans l'emballage d'origine pour être acceptés. Veuillez noter que des frais comprenant les frais réels d'expédition et de manutention aller et retour sont déduits de tous les retours. Cela comprend l'expédition interne de nos distributeurs à notre installation logistique.

Pour commencer votre retour, veuillez envoyer un e-mail à cs@franceandson.com avec votre numéro de commande. Les retours ne peuvent pas être traités par téléphone. Bien que nous nous efforcions de vous rembourser le plus rapidement possible, sachez que le processus complet peut prendre un certain temps. Nous n'acceptons aucun retour ou échange sur des meubles personnalisés ou sur commande spéciale ou des achats utilisant un rembourrage de matériau propre au client (COM). Les échantillons de sol sont la vente finale.

Articles endommagés ou défectueux

Toutes les réclamations DOIVENT être soumises sur Notre formulaire de dommages

Bien que nous fassions toujours de notre mieux pour assurer une arrivée en toute sécurité, les articles sont parfois endommagés pendant le transport ou dissimulés. Si votre commande arrive endommagée, veuillez le signaler dans les (3) jours suivant sa réception. Nous aurons besoin d'images du produit endommagé ainsi que de la boîte et de l'emballage pour traiter la réclamation. Nous remplacerons les articles et pièces endommagés ou paierons pour les faire réparer. Envoyez un e-mail à cs@franceandson.com pour savoir comment déposer une réclamation pour dommages. Nous n'acceptons aucun retour ou échange sur des meubles personnalisés ou sur commande spéciale, des échantillons de sol ou des achats utilisant un rembourrage de matériau propre au client (COM).

Petit colis / UPS Ground

France and Son ne pourra être tenu responsable de toute perte, dommage, coût ou dépense lié à un retard d'expédition ou de livraison. Si un envoi arrive endommagé ou incorrect, veuillez consulter notre page de retours. Une documentation photographique est requise pour traiter toute réclamation pour dommage / défaut. Tout dommage ou défaut doit être signalé dans les 14 jours ouvrables suivant la réception. Si vous signez pour un envoi, vous signez que vous avez reçu le produit en bon état, veuillez donc inspecter au moment de la réception

L'expédition vers les provinces à l'extérieur de l'Ontario et du Québec nécessite des devis

Les livraisons de petits colis sont généralement expédiées sous 1 à 2 semaines

Une signature sera requise pour toutes les livraisons d'une valeur supérieure à 500 $

Nous ne pouvons pas expédier aux boîtes postales (bureau de poste).

Réacheminement des envois

Il y aura un supplément pour toute modification apportée à l'adresse de livraison après qu'une commande a été expédiée. Pour modifier votre adresse de livraison avant qu'une commande ne soit expédiée, veuillez nous contacter à cs@franceandson.com ou par téléphone au 1.631.270.4560

Les changements d'adresse nécessitent une confirmation de réponse positive de notre service d'assistance pour être considérés comme reconnus. Si votre commande a déjà été expédiée, des frais supplémentaires seront facturés pour le changement d'adresse en raison de l'expédition aller-retour engagée par la société de transport.

Expéditions par fret

Les envois de fret sont généralement traités dans un délai de 2 à 4 semaines ouvrables et livrés par voie terrestre avec une livraison en bordure de rue. Le service de hayon n'est pas inclus, mais nous pouvons l'ajouter pour une somme modique. La livraison ne peut être effectuée sans rendez-vous. Les envois sont généralement livrés pendant les heures normales de bureau (du lundi au vendredi, de 9 h à 17 h); les rendez-vous effectués en dehors de ce délai entraîneront des frais supplémentaires. Les délais de livraison varient en fonction du ou des articles et de l'adresse de livraison. Un numéro de téléphone actuel est nécessaire à la fois pour la prise de rendez-vous et pour le contact lors de la livraison. Si le transporteur n'est pas en mesure de vous contacter pour la planification, votre colis sera renvoyé en France et en Fils à vos frais. Voir la politique de retour France and Son pour plus de détails.

* Des frais supplémentaires peuvent s'appliquer pour les zones isolées situées en dehors de la zone de service standard de nos partenaires de fret. Cela peut inclure des îles, des zones rurales et sous-peuplées.

* Une signature sera requise pour toutes les livraisons d'une valeur supérieure à 500 $ *

* Si une livraison nécessite une assurance contre les accidents du travail, le client sera facturé 75 $ supplémentaires

Livraison de gants blancs

La prestation de services complets est disponible via White Glove Delivery. Cela comprend: la livraison à l'intérieur, l'assemblage du (des) produit (s) et l'élimination des débris. Des frais supplémentaires peuvent s'appliquer. Reportez-vous aux détails d'expédition de fret ci-dessus pour des informations supplémentaires sur la politique. Des frais supplémentaires de 75 $ seront facturés si la livraison nécessite une assurance contre les accidents du travail.

Ramassage dans nos installations de ramassage transfrontalier

Les commandes de nos clients de Toronto et de Montréal peuvent être ramassées dans nos entrepôts transfrontaliers situés à Tonawanda et Plattsburgh à New York. Nos heures d'ouverture standard de l'entrepôt sont du lundi au vendredi, de 9h30 à 15h00. Vous devez avoir un reçu d'achat valide et une pièce d'identité pour effectuer un ramassage. Si vous souhaitez retirer vos articles à l'entrepôt, appelez ou envoyez un e-mail au service clientèle après avoir passé votre commande pour prendre rendez-vous; nous vous enverrons les coordonnées et ferons de notre mieux pour préparer votre commande le plus rapidement possible.

Expéditions internationales, provinces supplémentaires en dehors de l'Ontario et du Québec

Nous expédions dans toutes les provinces canadiennes et 90 pays à travers le monde. La livraison gratuite n'est pas offerte dans ces territoires. Avec DHL, notre partenaire d'expédition, vous pouvez acheter et expédier. Sélectionnez simplement les articles et envoyez-nous votre adresse de livraison par e-mail à cs@franceandson.com, et nous vous répondrons avec un devis d'expédition.

Les envois internationaux seront soumis à des droits, taxes et frais de courtage supplémentaires. France and Son ne couvre ni ne cite ces frais, et ils sont à la charge du client destinataire au moment de la réception. Les droits, taxes et frais de courtage devront être réglés entre les clients, leurs gouvernements et le transporteur. Si le client refuse de couvrir les droits et taxes, alors ses produits seront retournés à France and Son, et un remboursement sera effectué déduction faite de tous les frais d'expédition, frais de stockage, et tous frais supplémentaires facturés à France and Son par le transporteur.

Exclusion de garanties

Vous comprenez et acceptez expressément que votre utilisation de ce site est à vos risques et périls et que ce site est fourni «tel quel» et «tel que disponible». Franceandson.com ne fait aucune représentation ou garantie d'aucune sorte, expresse ou implicite, quant au fonctionnement de ce site ou aux informations, contenus, matériaux ou produits inclus sur ce site.

Résiliation

Nous avons le droit de résilier votre compte et de restreindre votre utilisation de notre site si nous avons des raisons de croire que vous avez enfreint nos conditions générales, y compris en nous fournissant de fausses informations.

Modifications des conditions générales et du site Web

Franceandson.com se réserve le droit de modifier ou de changer les conditions d'utilisation de ce site avec ou sans notification.

Commandes personnalisées

Veuillez noter que toutes les commandes personnalisées ne sont pas éligibles au retour ou à l'annulation une fois que les articles sont entrés en production.

Annulation de commande

Veuillez envoyer un e-mail à cs @ franceandson pour envoyer une demande d'annulation. Toutes les annulations seront soumises à des frais d'annulation de 10%. Toutes les annulations doivent être confirmées par écrit par France and Son, et une commande ou un produit n'est pas annulé jusqu'à ce que vous receviez une confirmation affirmative de notre part. Si vous souhaitez accélérer l'annulation, veuillez envoyer un e-mail à cs@franceandson.com ET effectuer un suivi par un appel téléphonique pendant les heures ouvrables (9-5 EST). Nous ferons tout notre possible pour répondre aux demandes d'annulation, mais malheureusement parfois cela n'est pas possible et des frais d'expédition en découleront. La confirmation de l'annulation peut prendre un certain temps, car nous avons besoin de temps pour contacter nos partenaires de distribution pour arrêter tout traitement et toute expédition, et nous devons nous assurer que votre commande n'a pas déjà été expédiée. Une fois votre (vos) produit (s) expédié (s), vous devrez suivre la procédure de retour détaillée ci-dessus si vous ne souhaitez plus le produit.

Résiliation

Nous avons le droit de résilier votre compte et de restreindre votre utilisation de notre site si nous avons des raisons de croire que vous avez enfreint nos conditions générales, y compris en nous fournissant de fausses informations.

Modifications des conditions générales du site Web

Franceandson.com se réserve le droit de modifier ou de changer les conditions d'utilisation de ce site avec ou sans notification.

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